Privacy Statement

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.


How we use your information

Visitors to our websites

When visiting and our other websites some information about you will be collected and stored. We will make it clear when we collect personal information and will explain what we intend to do with it:

Use of cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Google Analytics

When you visit and our subsites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

Google AdWords and other advertising services

The website uses Google AdWords and advertising services. If you have reached our website via an advertisement, a cookie will be set on your computer. The conversion tracking cookie is set when a user clicks on an ad. These cookies lose their validity after 30 days and are not used for personal identification. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords advertisers’ websites. The information obtained from the conversion cookie is used to generate conversion statistics for our marketing.

Cookies we use
Cookie Name Purpose
Cookie Preference tplis_cl_cookie_policy_accepted This cookie is used to remember a user’s choice about cookies on the website.
Google Analytics _ga
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
WordPress and Shopify _s
These are navigational cookies that enable basic functionality on our website. They save what country-specific website you are visiting and what products you have added to your cart.
Youtube PREF*
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player
Marketing tuuid
We place marketing cookies on your computer to serve you better advertising should you wish to do so. The intention is to display ads that are relevant and engaging to you.
Social Media _pinterest_cm
These cookies are placed for the social media functions of the site such as liking and sharing content.


Contact Form

If you contact us by email or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions. In addition, please use the contact form in order to assert your data protection rights.

Registration of a user account

During checkout you have the option to create a user account. Registering an account will give you the option to save your billing and shipping address and to view previous orders. Registration is completely voluntary and not needed to complete the checkout process. Should you wish to delete your user account please use the contact form.

Email Newsletter and other communication

We use a third party provider, Mailchimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our newsletter. For more information, please see the Mailchimp privacy policy.

We will not trade or sell any customer details to any third-party organisations. We do send regular e-mails about best offers from the Flaer Shop. Should you wish to stop receiving these, there is a simple unsubscribe link in every email or contact us directly using the contact form.

Knowledge Base – Support Center

We use our own knowledge base to give you the best possible support. We gather anonymous information if you use the search function of the knowledge base.


Customers and product orders

If you place an order with us either through or over the phone we will process your personal data and payment data. Your payment information is securely handled by third-party payment providers PayPal and Global Payments.

Your personal information including name and address is processed to complete your order and stored to comply with legal requirements.

Support, Warranty and Contact Requests

If you get in touch with us with a support or warranty question we will save your information for the time of processing your request. Some information such as warranty information and support requests will be stored for a longer time to enable us to have a full history of your support request over time.

We use a third party provider, Freshdesk, to give you the best possible support through a ticketing system. For more information, please see the Freshworks privacy policy.

Job applicants, current and former employees

All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.


Your rights

As a visitor or customer you have the right of access, rectification, cancellation, limitation of processing, data portability and to withdraw consent at any time. We will provide access to your personal data stored by us at any time. If you wish, you will receive them in a structured, commonly used and machine-readable format. We will be happy to correct, edit, limit or delete your personal data at your request, provided that no statutory storage requirements are in conflict, or forward them to another responsible office. If your personal data stored with us has been processed incorrectly, out-of-date or unlawfully, you can restrict its processing by us. Finally, you may change or revoke your consent to the processing of your personal information at any time with future effect. To contact us for any of these concerns, please use our contact form.


Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 18 May 2018.


Complaint procedure

You have the right to take any complaints about how we process your personal data to the Information Commissioner:
0303 123 1113.
Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF


For more details, any questions, comments and requests regarding our data processing practices please contact us using the contact form.